Resourceful, focused and resilient Customer Centric Professional with 15+ years of experience of managing teams. Personable with an innate ability to communicate at all levels, I am discreet and take personal pride in providing exceptional customer service. With experience of working with dignitaries, HNWI and members of the Royal Family, I am able to crisis manage onboard situations, to ensure an enhanced customer journey.
Equally at ease in working as a team or leading a team, I believe that providing a superior customer experience, is integral to Organisational growth.
Empathetic I am able to quickly establish confidence and rapport through an assertive and caring manner. A senior member of the onboard team, I am able to successfully influence multicultural and diverse groups and have a wealth of experience in liaising with and collaborating with internal and external stakeholders.