Accomplished Senior Executive with 15+ years’ experience shaping and leading highly skilled teams of up to 350 members to deliver all aspects of multi-property estate and facilities management to a high degree of excellence. Talent for achieving 5-star service through consultative analysis of current operations in multiple homes and
implementing structures, procedures, and staffing solutions. Demonstrated ability to schedule multiple conflicting priorities within a pressurised environment to fulfil client needs. Success identifying and assessing areas of weakness and gaps to design cutting-edge improvements, increase efficiency and quality, and achieve significant ROI savings. Engaging and collaborative, able to build and strengthen professional relationships across all levels of business to drive cohesive, strategic operations. Strong work ethic and outstanding level of professionalism, skilled at cultivating trust, loyalty, and satisfaction among clients.